Refund policy

At The Stone Vortex we want you to feel confident in every purchase. If something isn’t right, we’re here to help.

30-Day Return Window

You have 30 days from the date of delivery to request a return.

To qualify, items must be:

  • In the same condition as received
  • Unused and undamaged
  • In original packaging
  • Accompanied by proof of purchase (receipt or order confirmation)

How to Start a Return

To initiate a return, please contact us using the details below.

Once your return is approved, we will provide:

  • A return shipping label
  • Step-by-step return instructions

Important: Items sent back without prior approval will not be accepted.

Return Address:
The Stone Vortex
1835 E Edgewood Dr, STE#105 Unit#746
Appleton, WI 54913, USA

No Restocking Fees

We do not charge any restocking fees. If your return meets our policy requirements, you’ll receive a full refund without hidden deductions.

Damaged or Incorrect Items

Please inspect your order upon arrival. If your item is:

  • Damaged
  • Defective
  • Incorrect

Contact us immediately so we can resolve the issue quickly and fairly.

Natural Stone Disclaimer

All of our stones are 100% natural and individually selected, which means no two pieces are exactly alike.

Variations in:

  • Color
  • Shape
  • Pattern
  • Texture

are completely natural and part of each stone’s uniqueness—not defects.

While we aim to present accurate images, slight differences may occur due to lighting and screen settings. If you need a very specific look or match, we recommend contacting us before purchasing.

To maintain quality, we suggest:

  • Avoiding harsh chemicals
  • Keeping stones away from extreme heat or prolonged sunlight
  • Handling with care

Non-Returnable Items

We are unable to accept returns for:

  • Custom or personalized orders
  • Final sale or discounted items

If you’re unsure whether your item qualifies, feel free to reach out before purchasing.

Exchanges

We do not process direct exchanges.
The quickest way to get a different item is to:

  1. Return your original purchase
  2. Place a new order once your return is approved

Refunds

Once we receive and inspect your return, we will notify you of the approval status.

If approved:

  • Your refund will be issued to your original payment method
  • Processing time: up to 10 business days

Please note: Your bank or card provider may take additional time to post the refund.

If 15 business days have passed since approval and you haven’t received your refund, please contact us.

Contact Information

If you have any questions about returns, refunds, or your order, feel free to reach out:

Email: sales@thestonevortex.com
Phone: +1 (920) 415-2021