At The Stone Vortex, we are committed to providing a secure, transparent, and reliable payment experience. By placing an order on our website, you agree to the following billing terms and conditions.
Accepted Payment Methods
We accept a variety of trusted and secure payment options for your convenience, including:
- Visa
- Mastercard
- American Express (AMEX)
- Discover
- Apple Pay
- Google Pay
- PayPal
- Shop Pay
- UnionPay
All payments must be completed at checkout before an order is processed and shipped.
Payment Security
Your payment information is handled securely using industry-standard encryption and secure payment gateways.
- We do not store or have access to your full payment details
- Transactions are processed through trusted third-party providers
- Your personal and financial information is protected at all times
Billing Information Accuracy
You agree to provide current, complete, and accurate billing information when placing an order.
- Orders may be delayed or canceled if billing details cannot be verified
- We reserve the right to refuse or cancel orders suspected of fraud or unauthorized activity
Order Confirmation
Once your payment is successfully processed, you will receive an order confirmation email.
- If you do not receive confirmation, please contact us at sales@thestonevortex.com
- We recommend checking your spam/junk folder before reaching out
Pricing & Currency
- All prices are listed in USD (United States Dollars) unless otherwise stated
- Prices are subject to change without notice
- Any applicable taxes or shipping fees will be calculated at checkout
Failed or Declined Payments
If your payment is declined or fails:
- Your order will not be processed
- Please verify your payment details or try an alternative payment method
- You may contact your bank or payment provider for further assistance
Unauthorized Transactions
If you believe your payment was made without your authorization, please contact us immediately at sales@thestonevortex.com.
We will work with you and the payment provider to investigate and resolve the issue.
Refunds
Approved refunds will be issued to the original payment method only, in accordance with our Return & Refund Policy.
- Processing time: up to 10 business days after approval
- Additional processing time may be required by your bank or card provider
Contact Information
For any billing-related questions or concerns, please contact us:
Email: sales@thestonevortex.com
Phone: +1 (920) 415-2021